You may be aware of a recording of a phone conversation purportedly
involving a fraudster trying to convince a bank customer to reveal her
account details. This recording is indicative of the increasing
sophistication of scammers and the need for customers to remain vigilant
at all times.
Please see below some important points to note from the phone recording:
1. A call from or email from Banks will address you by your full name (as captured in your account opening documents).
2. Always access Banks Online by searching ” official website of the bank in google” only via official website . and not through any other link (especially those sent via email).
3. Do not open suspicious texts, popup windows or emails.
4. Giving away one-time PINs (OTP) and token information is very risky and can be likened to giving your house keys, the key to your safe or even your Debit card and the PIN number to total strangers. You simply wouldn’t do these things and don’t do the same with your tokens and OTPs.
5. Bank protects its customers by sending OTPs only to their registered phone numbers and sends emails whenever an account is logged into from a device. The bank Mobile app cannot be registered on more than one device at the same time.
6. Bank Mobile App is by far the safest way to transact, with less inherent risk than using online services on shared computers, cards at merchants you don’t know and certainly lower than the risk of having your signature forged on a cheque.
7. Bank’s Enterprise Fraud Management software runs complex scanning of customer transactions to pick up on any suspicious trends and eliminate fraud at the source.
8. If you are ever in doubt over the authenticity of a call or email claiming to be from Bank, hang up the call immediately and seek assistance from our 24 x 7 contact centre where the agents will be able to help you in a safe and fully authenticated manner.
9. Try to meet your bank customer care personnel at least once a week to ask if their is any new invention from the authority.
9. If possible ask the customer care personnel to give their branch phone numbers.
10. Check the website well before you open. Bank.ng, bank.net, bank.org etc. is different from bank.com….so be careful
11. When unknown person called you claiming to be a banker, ask him/her some questions like. What is your name?, which branch are you calling from?, did you know me in person( have we met before?)
12. Don’t give anybody the last serial number at the back of you ATM card.( the small 3 digit)
13. When in public network….like WiFi, cyber cafe or business centre try to clear the browser history before leaving the arena.
14. Pick some banks flyers and keep it, some time when an issue comes up you can personally call the bank management for proper guide through the flyers.
15. Email content usually comes with a link for customers to click on and recipients are often deceived by phishing attempts since messages appear to be sent by Diamond Bank.
16. Users are either asked to call a number or directed to a fake website and prompted to enter private information.
17. In recent times, new phishing attack attempts to draw the attention of recipients with the following subject line ‘’BANK MONTHLY CUSTOMER DIGEST SUBSCRIPTION, ATM CARD DEACTIVATION DUE TO BVN, INTERNET BANKING ALERT’’.
HOW TO STOP SCAM MESSAGES
Please see below some important points to note from the phone recording:
1. A call from or email from Banks will address you by your full name (as captured in your account opening documents).
2. Always access Banks Online by searching ” official website of the bank in google” only via official website . and not through any other link (especially those sent via email).
3. Do not open suspicious texts, popup windows or emails.
4. Giving away one-time PINs (OTP) and token information is very risky and can be likened to giving your house keys, the key to your safe or even your Debit card and the PIN number to total strangers. You simply wouldn’t do these things and don’t do the same with your tokens and OTPs.
5. Bank protects its customers by sending OTPs only to their registered phone numbers and sends emails whenever an account is logged into from a device. The bank Mobile app cannot be registered on more than one device at the same time.
6. Bank Mobile App is by far the safest way to transact, with less inherent risk than using online services on shared computers, cards at merchants you don’t know and certainly lower than the risk of having your signature forged on a cheque.
7. Bank’s Enterprise Fraud Management software runs complex scanning of customer transactions to pick up on any suspicious trends and eliminate fraud at the source.
8. If you are ever in doubt over the authenticity of a call or email claiming to be from Bank, hang up the call immediately and seek assistance from our 24 x 7 contact centre where the agents will be able to help you in a safe and fully authenticated manner.
9. Try to meet your bank customer care personnel at least once a week to ask if their is any new invention from the authority.
9. If possible ask the customer care personnel to give their branch phone numbers.
10. Check the website well before you open. Bank.ng, bank.net, bank.org etc. is different from bank.com….so be careful
11. When unknown person called you claiming to be a banker, ask him/her some questions like. What is your name?, which branch are you calling from?, did you know me in person( have we met before?)
12. Don’t give anybody the last serial number at the back of you ATM card.( the small 3 digit)
13. When in public network….like WiFi, cyber cafe or business centre try to clear the browser history before leaving the arena.
14. Pick some banks flyers and keep it, some time when an issue comes up you can personally call the bank management for proper guide through the flyers.
15. Email content usually comes with a link for customers to click on and recipients are often deceived by phishing attempts since messages appear to be sent by Diamond Bank.
16. Users are either asked to call a number or directed to a fake website and prompted to enter private information.
17. In recent times, new phishing attack attempts to draw the attention of recipients with the following subject line ‘’BANK MONTHLY CUSTOMER DIGEST SUBSCRIPTION, ATM CARD DEACTIVATION DUE TO BVN, INTERNET BANKING ALERT’’.
HOW TO STOP SCAM MESSAGES
- Security is incomplete without you. Protect your account details
- NEVER click on any link embedded in an email to unsubscribe/de-activate.
- When in doubt delete or call our 24hours Contact center before taking any action.
- Always ensure the sender of all emails from Bank is ‘’noreply@yourbank.com’’.
Bank emails are always non reply….. so any message that tells you to reply seems to be fraud.
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